What You Should Know About the Insurance Claims Process

Filing a storm damage insurance claim can be a frustrating and confusing process. You should remember that your insurance company is in business to make money and may try to deny your claim for roof damage due to hail or other forces. Roof Pro LLC has created a 7-Step Guide to make the claims process easy to understand.

The 7-Step Guide to Filing an Insurance Claim

Step 1: Assess the storm damage. Record the date of the storm, signs of damage you can see from the ground, and take pictures of any damage. Search online for news stories of the storm hitting your area, so you have proof if it is ever required.

Step 2: Contact a reputable storm repair contractor. Make sure your contractor performs a full property inspection, including the roof, windows, siding, AC units, screens, concrete and all other exterior surfaces.

Step 3: Read your insurance policy carefully and contact the claims department of your insurance company directly. Be prepared to provide pictures and the estimate from the contractor you have chosen to work with.

Step 4: Request an insurance adjuster inspection. Insist your contractor is present during the adjuster inspection. Your contractor’s job is to make sure the adjuster plays fair and provides you with a fair assessment. Remember, the insurance adjuster works for the insurance company and may have an incentive to deny your claim, if they think they can.

Step 5: If your claim is denied, don’t worry. You are entitled to meet with three insurance adjusters. Remember, even a small amount of damage should result in an approved claim. Any type of damage can devalue your home, and damage should be fixed immediately before it leads to greater damage down the road.

Step 6: Order materials. Once your claim is approved, your insurance company will send you two separate payments. The first payment, or materials deposit, covers the cost of materials. Make sure your contractor orders materials in your name and uses your check to pay for your materials.

Step 7: After your materials are delivered, your contractor will get to work. Any changes to the written bid should be submitted in writing for your approval. No additional payment is due until all the repairs are complete. Once your project has passed a city inspection, you will have a chance to approve the job before making final payment. Make sure the job is done to your satisfaction and your contractor signs a lien waiver before handing over the second payment.

When filing an insurance claim, remember: most state laws prohibit insurance companies from canceling policies for filing claims in an Act of God storm damage situation. In most states, an insurance company cannot single you out for a rate increase. If the insurance company is going to raise rates, they have to raise everyone’s rates in your area. So, if you don’t file a claim, your personal rate increase will pay for everyone else’s claim – except for yours!